5-Second Slayage


29
Mar 13

The Truth About What’s Holding You Back

Restraining Order

I’ve got a ton of interview requests in my inbox right now. I don’t know when my answers to this one will be posted, so I wanted to share it with you right now:

Q: When you speak with others who haven’t started their own business, launched their own product such as a new online course, what do you find are the most typical reasons they state holding them back? Do you feel there are other reasons they don’t state that are holding them back? What did you do to overcome your hurdles and have you found ways to help others overcome theirs?

A: You want the real reason, or the reason people want to hear?

The real reason is: Nothing. Nothing is “holding them back.”

Most people don’t genuinely want to be responsible for their own financial fate. They may daydream about “running their own business some day,” but they leave those daydreams firmly in the realm of fantasy. They don’t research it, talk to people about it, read books, etc. They prefer the fantasy to the reality. And there’s nothing wrong with that… until they say that something else is “holding them back”. That turns an idle fantasy into a bulwark of lies.

That was true of me, too, for a long time. (About creating a product biz anyway — I was running a small consulting agency for ages.) While I didn’t claim something was holding me back, I did seem to simply… never… do it. Then I took a long vacation and was out of the loop for a month and heard a small, quiet voice saying, “You hate consulting. You fucking loathe it. You know what you need to do.”

Then I came back from my vacation and did it. We started building Freckle two months later.

So, what to do about this, if you realize it sounds familiar?

Nothing. Stop lying to yourself, for sure, but otherwise? There’s absolutely no way to get over the hurdle of not really wanting it… until you do want it.


20
Jun 12

Do You Deserve the Money You Earn?

NewImage

You’re in a job. You’re a freelancer. You’re a consultant. Maybe you’re stuck right now, maybe you’re not stuck — you’re excited to take the next step, you just don’t know which next step that is.

Well, you’re in luck, because you’re here! This is your next step:

Practice thinking like an entrepreneur.

That means thinking about value. That means reasoning from knowledge about the other guy in any transaction, not wishing about what you want. Believe it or not, this is the hardest thing about being an entrepreneur and it’ll take you lots of practice before you get it.

Ready? Here we go:

Do you pay your bills with a salary or hourly rate? Great. How do you earn it?

Seriously, now. Take a moment and answer that question in your head. Better yet, say it out loud. It’s cool, I’ll wait.

.

.

.

.

.

.

.

.

Did you answer, “Well I program abc” or “I design xyz” or “I write jkl”? If so, you’re not alone — and if so, that’s exactly the attitude you have to fix.

So, yeah. You go to work and you do stuff. Maybe you even produce stuff.

That’s great and all, but how does that turn into money?

Even in something as simple & seemingly un-entrepreneurial as full-time employment, there are important, entrepreneurial questions we almost never ask:

  • Why do you deserve the money you make?
  • Where does that number come from?
  • Why do people give it to you?
  • How on earth did you get that number?
  • How can you keep it going?
  • How can you make it go up?

These questions aren’t actually hard, but they’re harder than not questioning at all, which is why you rarely hear them in conversation… and why you haven’t really asked them of yourself.

Despite our incredible powers of higher reasoning, we act like rats in a Skinner box:

Press the lever, get the reward. Go to work, type code, push pixels, turn letters into words into sentences, get paid.

Like rats, we just about never raise our heads and consider the bigger picture. Hey, lever! Hey, food! Where’s that food come from? Sorry, too busy chewing. Hey, lever!

How much should we charge? Well, how much do other people with similar skill sets earn? They earn that much? That’s great, I want that much.

Ratty stimulus-response at work. And rats? Not known for creating business empires.

So, where does your money actually come from? And why?

Don’t be a rat. Think about it.


5
Jun 12

You Need to Get Better At This NOW

NewImage

When’s the last time you completed on an open-ended task with no true deadline?

That means:

No external human reinforcement — punishment or reward — coming from a boss, a client, a teacher, a parent, a family member, a community, or a friend.

No impending do-or-die imposed by the calendar (like a live event, a meeting, or a contractual obligation).

If you’re like most of the folks who create for a living, your answer is probably “Not recently.” or “Gee, I don’t remember.” Or maybe it’s even “Never.”

This is a problem.

This intrinsic goal-tending is one of the core skills you’ve just got to have in order to succeed at creation your own baconbiz.

Without this skill, you’ll never be able to:

  • build a product on the side
  • engage in ongoing marketing
  • grow your feature set / product basket, except in response to customer demands…
  • … determine your own future

You’ll always be waiting for something to force you. You’ll always be hunting for somebody to make you. You’ll always be looking for a boss.

So if you haven’t got experience defining, speccing, and finishing open-ended tasks without a true deadline, you better start now.

Pick a side project this week to build your intrinsic goal-tending skills.


12
Mar 12

Posterous Down! The Startup Graveyard Continues to Fill Up

Deadposterous

Once again a beloved, free social startup has denied it is for sale, only to be immediately swallowed up by a company known for breaking its toys.

Posterous, 20 Days Ago:

We have absolutely no plans to sell, shut down or go anywhere anytime soon. We have a strong business model, private investors, and have plans to launch an optional paid subscription service in the future…

Source

Posterous, Today:

Big news: Posterous has been acquired by Twitter!

The opportunities in front of Twitter are exciting, and we couldn’t be happier about bringing our team’s expertise to a product that reaches hundreds of millions of users around the globe.

Source

The Social Startup Finger: Reading Between the Lines

It’s clear that this is a death knell for Posterous lovers, if you just read their post with a critical eye:

… we couldn’t be happier about bringing our team’s expertise to a product that reaches hundreds of millions of users around the globe.

We (“our team”) be working on Twitter, not on Posterous.

Plus, the people at Twitter are genuinely nice folks who share our vision for making sharing simpler.

If we were truly excited about this acquisition, we’d have something nicer to say than “nice.” Isn’t that nice.

We’ll give users ample notice if we make any changes to the service.

We will. We’re just not announcing it yet.

For users who would like to back up their content or move to another service, we’ll share clear instructions for doing so in the coming weeks.

We’ve brought up backing up and migrating to get you used to the idea. Posterous is going in the bye bye box. And Mommy is playing on the roof.

You can find more information answers to other questions you may have here.

Information and answers, you understand, in a metaphorical sense. As long as you don’t actually ask for more information or answers, we’ll promise to give them to you, y’see?

Finally, we’d like to offer thanks to all of our users, especially those who have been with Posterous since day one…

Bye bye!

The last four years have been an amazing journey.

And whaddaya know, it is the destination.

Your encouragement, praise and criticism have made us better. Thanks for that.

Kinda sorry about screwing you, but…

We look forward to building great things for you over at Twitter.

I’ll call you.

I do kinda feel bad for them.

Who sets out to spend years building something, only to discover it’s only useful monetarily as dog food — to be gobbled up, squeezed for nutrients, and shat out by a larger company? Nobody.

It must suck.

That’s why I encourage my students & readers to build a sustainable, profitable business firstthen grow, if that’s what they want.

Posterous was losing to Tumblr in just about every way. That was the game they chose to play.

Posterous was loved; they probably could have become a business with a paid product. Their user base would have shrunk further, though, and that doubtless wouldn’t result in an outcome their investors wanted. Investors don’t actually want you to be profitable.

But if you play the social startup game, you’re playing winner-takes-all. And as it turns out, just everybody else — founders and users alike — loses.


23
Nov 11

A Dead Simple 3-Minute Tip for More Time: Bomb Your Inbox!

List of useless newsletters

Lost time is never found again.
Benjamin Franklin

It’s no coincidence that “email” has 75% of the same letters as “time.” Or maybe it is. Hell, I dunno.

Isn’t it about time you fight back?

The Unsubscribe Bomb

Drop a bomb on your inbox… clear that #!@$ out. Here’s how:

  1. Open up your email client (5 seconds)
  2. Search for “unsubscribe” (2 seconds)
  3. Open each email, Cmd+F for “unsubscribe” in each one, click the links (2 minutes)

Then, presto! Way less mail.

Rule #1: Do it now

Don’t fave the tweet that sent you here. Don’t click “Read Later.” Don’t go “Hmm, I’ll do that tomorrow” and close this page.

You know you won’t come back to it.

Do it now. It takes 3 minutes, max.

Rule #2: Be brutal

Resist the urge to be a digital hoarder.

If you really love the newsletter, keep it.

But don’t keep it around because you might miss out on a great deal! or because you read it… sometimes… when trapped by snowpocalypse in a remote woodland cabin, surrounded by zombies. Because, let’s face it, that only happens once a year. Twice, maybe.

Unless you devour the newsletter just about every time, you won’t miss it, and you’ll feel better when it’s out of your life.

When in doubt, unsubscribe.

If you really think you’ll miss that particular newsletter, set a little reminder about it on your calendar for a month later. If you still miss it then, you have my permission to re-subscribe.

A penny saved is a penny earned… until you blow it on Groupon.
Benjamin Franklin

Rule #3: Enjoy the blessed silence

Cuz I am. It’s glorious.

How do you carve out time for your projects?

Share your tips! Especially if they’re related to email!


31
Oct 10

Preach It, George Bernard

I object to publishers: the one service they have done me is to teach me to do without them. They combine commercial rascality with artistic touchiness and pettiness, without being either good businessmen or fine judges of literature. All that is necessary in the production of a book is an author and a bookseller, without the intermediate parasite.

— George Bernard Shaw


19
Oct 10

Is it Hard? Or Do You Just Don’ Wanna

dontwanna.png

Is building a product hard? Maybe. Which part of it?

Committing to a schedule, doing the research, and serving a need that actually exists? Is that hard? Is reading books and forums hard? Is tabulating common themes in a spreadsheet hard? Is revisiting it twice a week hard?

No, that’s not hard. That’s don’t wanna.

Having the tough conversations with partners you need to part ways with…

… creating and sticking to a blogging schedule…

… taking advantage of the millions of opportunities that cross your path…

… sitting down for a couple hours, offline, and brainstorming how to increase your product’s reach by 10, 50, 100 customers…

No. Those are don’t wanna. Not hard. Hard would be, oh, I don’t know. How about growing up as a transgendered teen in rural India? That’s hard.

Hard means a real problem. Hard means that you can apply your full effort to it, in every way you can think of, for an extended length of time, and still lose. Hard means the requirement of delicate skills or expensive tools that are very tricky to acquire. Hard means a complete and utter lack of resources.

Not a lack of resourcefulness — that’s don’t wanna.

The real secret that’s stopping you from being an entrepreneur is this: You don’t wanna.

You’re not “showing up.” You’re not putting in the effort. You’re not laying down tracks you can chug along, faster and faster. You’re not devouring every resource that will teach you how. You’re not even going to the public library.

You’re not applying your full effort to it, in every way you can think of, for an extended length of time.

But let me give it to you straight: Nothing will fix you, but you.

No Magical Business Prince is going to waltz into your cube farm one day and deliver upon you an entrepreneurial liplock you’ll never forget. There’s only you, and what you do with your don’t wannas.

There is no single moment where you suddenly tip from being a hard-working schmuck to a successful entrepreneur. It’s just you, moving your damn feet, one step at a time.

It may never be “easy.”

But, luckily for us, it will almost never be hard.


17
Aug 10

6 Tricks for Doing Business on The Far Side

Removed Gary Larson Far Side Cartoon:
"Wait! Wait! Just Listen to me! ... We don't HAVE to be just sheep!"

I was so pleased to be invited to The Cartoonival of Wisdom, a multi-blog comic spree all about what you can learn from your favorite comics, cartoons, or characters.

It took me about a decasecond to decide on The Far Side.

Everybody loves The Far Side. Except the people who hate it with a fiery passion. Hooray! And therein, my dears, lies the business lesson. Or, more accurately, lessons:

  • Don’t be yourself — be more you than you
  • Say what everyone else only thinks
  • Twist the every day
  • Brevity may not be the soul of wit but sometimes it’s the big toe of hilarity
  • Screw conventions (not convents)
  • And, most critical of all: Don’t be Family Circus

In fact, let’s start with that last one.

Don’t Be Family Circus

Family Circus is the exact opposite of The Far Side. Family Circus is, in a word, Nourishing Gruel: there’s no flavor or texture to it, ergo it is the world’s most palatable food-like substance. It’s so utterly unobjectionable that it’s devoid of life.

Which is why your ex’s housewife mother used to laugh at it, which drove you nuts, since it’s… well… about as hilarious as a suppurating wound. Oh, that Billy! Suppurating all the time! Hee hee! Pus!

God bless Nietzsche.

Moral of the Story: Family Circus is only funny when subverted. Preferrably by German nihilists.

Screw Conventions (Not Convents)

Comics used to be all about good, clean, family fun. In other words: mindless repetition. The Far Side changed all that.

Conventions may have their place, but wherever there’s a convention, there’s a whole passle of people just waiting for the best way to rebel against it. There’s good money in rebellion, cuz overlooked markets are passionate markets.

Outrageousness (and even outrage) is the very essence of a Purple Cow.

Removed Gary Larson Far Side Cartoon:
Wife gorilla grooming husband gorilla "Well, well - another blonde hair. ... Conducting a little more "research" with that Jane Goodall tramp?"

The Jane Goodall Institute … had their lawyers draft a letter to Larson and his distribution syndicate, in which they described the cartoon as an “atrocity”. They were stymied by Goodall herself, who revealed that she found the cartoon amusing. — Wikipedia


Until Gary Larson came along, who would’ve had the guts?

Moral of the Story: Outrageousness alone can get you noticed. Back it up with other qualities to keep the momentum.

But even Gary Larson knew better than to mess around too much with nuns. They’re deadly.

Brevity May Not Be the Soul of Wit…

But humor with all the dots connected for you is about as appetizing as pre-chewed food. We like to chew our own food, thankyouverymuch — and we like to feel like we’ve brought something to our experiences, whether it’s a comic strip or a bit of software or a book.

We want to feel like we came to the conclusion, like we took the journey. We want the AHA! to happen in our brains.

Removed Gary Larson Far Side Cartoon:
A dinosaur driving a car with the license plate "I 8 NY"

Removed Gary Larson Far Side Cartoon:
Pinocchio's body in the desert being picked over by woodpeckers

The Far Side is almost always just one panel. Some of the most artful (and beloved) panels don’t even have an explanatory caption. You’ve gotta do the work yourself, which means you get to enjoy the satisfaction of a job well done.

Moral of the Story: Don’t pre-chew your product. A little incompleteness is necessary for funnies, for learning, and decision-making. Leave room for your customer in your product. They’ll feel smart.

Twist the Every Day

Everybody likes a little twist, it’s practically neurobiological. As Daniel Gilbert wrote it in his excellent book Stumbling on Happiness:

As long as your brain’s guess about the next word turns out to be right, you cruise along happily, left to right, left to right, turning black squiggles into ideas, scenes, characters, and concepts, blissfully unaware that your nexting brain is predicting the future of the sentence at a fantastic rate. It is only when your brain predicts badly that you suddenly feel avocado.


That is, surprised. See?


Gary Larson is the unrivaled champion of avocado. That’s why The Far Side is impossible to ignore, even if it pisses you off.

Removed Gary Larson Farside Cartoon:
A conversation between two sheep hosting a cocktail party as a new guest arrives "Henry! Our party is complete chaos! No one know when to eat, where too stand, what to... Oh, thank God! Here comes a boarder collie"

Moral of the Story: Holy guacamole, product-makers! We’ll bring the chips, you bring the dip.

Say What Everyone Else Only Thinks

Most of us harbor a great many thoughts we’ll never let pass our lips — funny, nasty, rude, crude, hopeful, painful, pessimistic, and cynical thoughts. We’re too chicken (or too civilized) to say them ourselves, but we love it when others do it for us.

Removed Gary Larson Far Side Cartoon:
Two cows standing at the front door "Listen - just take one of our brochures and see what we're all about… In the meantime, you may wish to ask yourself 'Am I a happy cow?'"

We especially love it when those others give us a sly wink — that they know we’re thinking it too. (Ergo, we must be at least as smart as they are!)

Moral of the Story: People will pay to watch someone else voice their innermost-denied thoughts. Take a stand, write a manifesto, voice the unvoiced, garner the giggles, rake in the dough. Then maybe people will make a Flickr Reenactments pool just for you!



Don’t Be Yourself – Be More You than You

And, the ultimate lesson from The Far Side: don’t be yourself.

All evidence suggests that Gary Larson is, himself, a lovely guy. He loves animals. He donates to charity. He plays jazz guitar.

Does that come through The Far Side? Yes… maybe. Some of the strips have a tender and wise heart at center, but mostly they’re just good, cynical fun.

The rumors that he eats children are probably exaggerated.

Removed Gary Larson Far Side Cartoon:
Two spiders sit on a playground slide with a spider web stretched across the bottom, one spider says to the other "If we pull this off we'll eat like kings!"

Everybody says “Be yourself,” but nobody tells you that everyone’s whole self is, well, a little boring. If you want to achieve a cult of personality — and hey, who doesn’t? — curate your self. Choose your most interesting, entertaining, or useful bits, and then magnify the heck outta ‘em.

Moral of the Story: Put your best (or most interesting) foot forward. In a clown shoe.

More Cartoon Wisdom

And you definitely want to buy some The Far Side collections. That’s not an affiliate link, even. You should buy them for no other reason than that they’re brilliant and will provide you with years and years of joyful neuroses.


31
Jul 10

Trying to sell Nourishing Gruel?

Yum! I'm getting hungry just looking at it.

Enjoy this time-honored recipe, beloved of new business people:

  1. Take 1 awesome, adjective-rich person. Drop into a bowl of potential customers.
  2. Fold in a generous dollop of desperation
  3. Toss in any other ingredients you have on hand.
  4. Puree until bland and consistent.

Serves 4, but don’t expect ‘em to get excited about it.

On paper, Nourishing Gruel has the broadest appeal of any food: it provides perfectly adequate sustenance. It has no flavors or textures that could offend any palate. It is perfectly un-objectionable.

Which, naturally, is the reason Nourishing Gruel’s got top billing on the menu at your favorite restaurant. Thank you sir, may I have another? Right?

Whaddaya mean, you don’t like flavorless slop of indeterminate texture?

Nourishing Gruel in Action: Nervous Fashion Designer Edition

I ripped the following lines from would-be fashion designers hoping to charm their way into the Garmz marketplace. All four are about dresses, all four desperate to get their fashions manufactured and their dreams fulfilled.

But that’s where the similarity stops.

Can you tell the Nourishing Gruel from the real dish?

Exihibit A: For every stylish girl from 20′s to 30′s who wants to look sophisticated and classy.

Exhibit B: A fresh girly look with a modern edge to it.

Don’t think, just pick with your gut: Which one is the real dish?

Exhibit C: A dress made perfect for summer by airy canvas and light blue gradient lines.

Exhibit D: Perfect dress for various occasions.

Everybody Tastes

Maybe you can’t tell a USP from your own left butt-cheek… but you should be able to tell that Exhibit B and C are very, very different creatures from Exhibit A and D.

They feel different. Not necessarily better. But stronger, more real.

Broad Appeal… or Too Boring to Live?

Nourishing Gruel is mush. You can’t do much with mush. It doesn’t give you anything solid to either grab onto, or push away. It just leaves your fingers all goopy and gross.

Real dishes, on the other hand, have flavors and identifiable ingredients… a texture, and taste, that you’ll either love or hate. Real dishes are packed with meaty nouns and limber adjectives, all the better to sink your teeth into.

Real dishes are detailed enough for you to form an opinion.

Change the Recipe

If you’re afraid your product will appeal to nobody, then, well, it’s only natural to try to broaden its appeal as much as possible to ensure you get somebody. Sadly, this results in Nourishing Gruel.

You think you’re widening the net, but in fact, you’re just enlarging the holes.

You wouldn’t buy it, so don’t try to sell it.

Stick your neck out and offer your customers something real.

Have you been battling the Gruel?

What techniques do you use to avoid it?

Have you seen any great Gruel examples lately? (Or counter-examples?)


26
Jul 10

A Simple Rule for Pricing Newbs Who Got The Fear

Double rainbow! Double dip! Double down! Double Plus Good! It's so beautiful I'm gonna cry. (cc jermudgeon)

Do you want to earn more money? Do you like nice, hard-line advice that you can easily apply without sitting down and having a cup of herbal tea with your feelings?

Because for once, I’m not going to faff about trying to teach you the True Nature of Value. That’s another post. Series of posts. And I want to be sure you’re ready.

Today it’s just you, me, and a simple rule that you can apply today, without thinking, to improve your profits.

Here’s the One Simple Rule. Are you ready? Reaaaaaady? Wait for itttt… drumroooooll…

Double. Your. Price

Yep: Double Your Price.

Take the price you feel in your gut is right… and double it.

There you have it: a simple, clear, no-room-for-wiggling rule that will help you dramatically increase your profits.

Why does it work?

It works because you’re a Pricing Newb Who Got The Fear, and because you must start with the price you feel in your gut is right. That part is key.

You’re a Newb. Your gut is uneducated. Your gut cannot be trusted.

Your price-uneducated gut is more afraid of scaring people off than it’s scared of having shitty profits. Just like your statistics-uneducated brain is more afraid of dying in a plane crash than a car crash.

Therefore, the price your gut comes up with will be extremely low, unhealthily low. Probably by half — or more. Ergo, doubling will restore you to pricing health.

Case Study: Me

But, unlike many business bloggers, I’m not just speculating based on what I read other people do. I experiment on myself first.

As you might know, I wrote me a little ebook once upon a time.

We originally sold the beta version of JavaScript Performance Rocks! for $19, to the intersection of people who were both Early Adopters and Had A Coupon. A few people without a coupon paid $25.

When the book came out of beta, we raised the price. My original plan was to bring the cost up to $29, a modest raise of $5.

But I had educated my gut about price in the mean time, and instead, I womanned up — raising the price to the incredibly lofty $39.

In other words, I doubled the price.

And the results?!?

Now, this is not scientific to the third decimal place, but… I just divided our total income by the number of sales, and come to the conclusion that the average price for each sale was $29.

Working backwards with the other statistics, I found that:

  • approximately 42% of all sales were at the beta-only price
  • approximately 57% of all sales at the highest price.

Did sales slow down after we raised the price? Well, yes, compared to the launch price, we sold fewer copies per month on average, although not by much. A higher price will do that to you (except in those weird times when it increases your sales!)

But raw sales are meaningless to a self-published girl like me. The real question is: Did doubling the price hurt our profits?

In a word: no. In fact, high price sales sooooooo didn’t hurt our profits that…

High price sales generated 75% of our income with only 57% of total transactions

That laughter you hear? That’s me, on my way to the bank.

I rest my case.

And I repeat: Double. Your. Price.

What are you pricing?

What type of thing is it? Who’s your audience? Do you Got The Fear?

Talk to me.

PPS — Love tough love? Then you’re gonna be in heaven when you click that Subscribe button, buddy. Or subscribe by email. Or, heck, be like the cool kids and follow me on Twitter for even pithier advice.