Comments on: Why We Shut Down Charm on the Eve of Public Launch, at $48k/Year and Growing http://unicornfree.com/2013/why-we-shut-down-charm-on-the-eve-of-public-launch-at-48kyear-and-growing Wed, 22 May 2013 09:01:06 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Duane Urban http://unicornfree.com/2013/why-we-shut-down-charm-on-the-eve-of-public-launch-at-48kyear-and-growing#comment-1537 Duane Urban Tue, 05 Mar 2013 17:35:28 +0000 http://unicornfree.com/?p=2036#comment-1537 A voice of reason.

]]> By: ford.prefect http://unicornfree.com/2013/why-we-shut-down-charm-on-the-eve-of-public-launch-at-48kyear-and-growing#comment-1504 ford.prefect Sat, 02 Mar 2013 20:26:10 +0000 http://unicornfree.com/?p=2036#comment-1504 And how about Freckle? Isn’t it an infrastructure product?

]]> By: Ryan http://unicornfree.com/2013/why-we-shut-down-charm-on-the-eve-of-public-launch-at-48kyear-and-growing#comment-1472 Ryan Tue, 26 Feb 2013 20:33:55 +0000 http://unicornfree.com/?p=2036#comment-1472 Thanks for posting. There are lessons here that can help us all and you are brave for acting on the decision and being honest with your customers, and also sharing it on the interwebs. Blessings on your current and next endeavors

]]> By: Hawk http://unicornfree.com/2013/why-we-shut-down-charm-on-the-eve-of-public-launch-at-48kyear-and-growing#comment-1464 Hawk Tue, 26 Feb 2013 06:28:04 +0000 http://unicornfree.com/?p=2036#comment-1464 Hi Amy,

Been a follower of you guys on Twitter for sometime, this post is very inspiring to read. Not just the mistakes or lesson & learn but heart & soul / blood & sweat experience. I hope my wife and I would go through similar stages like you guys did. It would have been totally worth it. Money is no biggie…

Anyhow, I am coming from an Enterprise B2B background so I was a bit confused about the term “infrastructure product” until I read further down in the comments. I guess in my world, it’s basically called “Tier 1″ or “Tier 2″ Applications (the “mission critical” type). And I am familiar with various SMBs to Enterprises facing problems with application availability, how to handle failover, what to get for 4 9s or even 5 9s… Now these are expensive things to have!! However, there are some software out there in the market that can help applications to achieve near high availability using existing public cloud providers (AWS, Azure, etc…). I am wondering if you guys did some evaluation on 3rd party technologies that can measure, monitor, troubleshoot,… to ensure those Service Levels are maintained?

]]> By: Amy Hoy http://unicornfree.com/2013/why-we-shut-down-charm-on-the-eve-of-public-launch-at-48kyear-and-growing#comment-1379 Amy Hoy Tue, 19 Feb 2013 02:34:07 +0000 http://unicornfree.com/?p=2036#comment-1379 Thanks, Mark! :) I’m not sure anyone’s ever called me “classy” before… but I’ll keep trying ;)

]]> By: Brandon http://unicornfree.com/2013/why-we-shut-down-charm-on-the-eve-of-public-launch-at-48kyear-and-growing#comment-1331 Brandon Sat, 16 Feb 2013 02:20:31 +0000 http://unicornfree.com/?p=2036#comment-1331 Working on an infrastructure product myself, I can tell you that no language, tool or technology will provide 100% uptime. Someone once said that any sufficiently complex system is in some sort of failure mode at any given time.

I don’t fault them for shutting it down. Some people want that kind of life. Some don’t. To each their own.

]]> By: Thomas Fuchs http://unicornfree.com/2013/why-we-shut-down-charm-on-the-eve-of-public-launch-at-48kyear-and-growing#comment-1327 Thomas Fuchs Sat, 16 Feb 2013 01:54:49 +0000 http://unicornfree.com/?p=2036#comment-1327 If you read the article again, we didn’t shut Charm down because of specific tech issues. We shut it down because we don’t want to run an infrastructure product.

The complexity of software like this is very high, regardless of what you choose to implement it with. If it’s not Ubuntu kernel panics, it may be PHP security issues, or Apache segfaults, or Rails security hotfixes, or outages of external services, or issues with your provider’s network connectivity, or a fire in your server room, or a DOS attack against your servers, or a Python vulnerability.

You can’t fix us not wanting to have the responsibility for a life-dictating service (“Can we go on this plane ride together? We’ll be offline for 8 hours!”) by swapping out the technology. There’s nothing that’s 100% reliable.

]]> By: Brad Oyler http://unicornfree.com/2013/why-we-shut-down-charm-on-the-eve-of-public-launch-at-48kyear-and-growing#comment-1324 Brad Oyler Fri, 15 Feb 2013 22:20:19 +0000 http://unicornfree.com/?p=2036#comment-1324 Hey Amy, Curious as to how you would approach the infrastructure now that you went through this ordeal. Anything you would of done differently? Thanks for sharing.

]]> By: Khuram http://unicornfree.com/2013/why-we-shut-down-charm-on-the-eve-of-public-launch-at-48kyear-and-growing#comment-1314 Khuram Fri, 15 Feb 2013 08:32:21 +0000 http://unicornfree.com/?p=2036#comment-1314 Hi Amy,

Could you try to recreate it in another language like Python or PHP? Since you said Ruby And Ubuntu were at fault so maybe a more conservative setup is in order?

Scary read though.

Good luck.

]]> By: Pier-Olivier Thibault http://unicornfree.com/2013/why-we-shut-down-charm-on-the-eve-of-public-launch-at-48kyear-and-growing#comment-1301 Pier-Olivier Thibault Wed, 13 Feb 2013 15:11:34 +0000 http://unicornfree.com/?p=2036#comment-1301 I don’t know nothing about you and neither do I know anything about CFS so I don’t claim to have a solution for you.

However, I came across this video a few years back[http://www.youtube.com/watch?v=dBnniua6-oM] and it literrally changed my perception about food.

Maybe it can help you too, who knows.

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